Delivery and payment

Nova Poshta

At checkout you select your settlement and then a branch or parcel locker from the list we receive directly from Nova Poshta.

For orders shipped through Nova Poshta, full payment or a 50% prepayment may be available. The final available payment option is shown during checkout or order confirmation.

Ukrposhta

Orders shipped through Ukrposhta must be paid in full before dispatch.

Shipping through Ukrposhta is arranged with us after the order is confirmed. The 50% prepayment option does not apply to such shipments.

International delivery

International delivery is available by prior arrangement. To select a suitable carrier and delivery route to your country, contact us by email or through Instagram Direct.

After confirming the destination, address and order details, we will provide an available delivery option, estimated cost and estimated timeframe. Customs duties, taxes and other mandatory charges in the destination country, where applicable, are handled according to that country’s rules.

• oro.prof.ua@gmail.com
• Instagram Direct

Dispatch timeframe

Orders are transferred to the carrier within three working days after order confirmation and completion of the agreed payment conditions.

This is the time until the parcel is handed to the carrier, not the arrival time: transit time is determined by the carrier, its route and the branch type.

Delivery cost

Delivery is not included in the order total. The carrier calculates and charges it according to its own tariffs.

International delivery cost is calculated separately once the destination and parcel details have been agreed.

Payment

• 100% online payment by Visa or Mastercard through the secure monobank Acquiring service.
• A 50% online card prepayment — may be available for selected orders shipped through Nova Poshta.
• Orders shipped through Ukrposhta must be paid in full before dispatch.

The final available payment option is shown during checkout or order confirmation. Card details are entered on the payment provider’s side — the ORO Professional website never receives or stores your card data. The final amount is calculated on our server from current prices; if a price has changed, we show the updated total and ask you to confirm it before payment.

Order cancellation

You can cancel an order until it is handed over to the carrier — email us with your order number. If you paid online, the funds are returned by the same method you used.

If a parcel is not collected within the carrier’s storage period it is returned to us. We refund the amount paid online once the parcel arrives; the carrier’s return-shipping cost is borne by the recipient.